1Red Support: 24/7 Live Chat, E-mail and Complaints

1Red support is open around the clock: live chat runs 24/7 through the round button in the bottom-right corner of the site, and e-mail to [email protected] is answered at all times, free of charge.

Support options

Using live chat

1. Open any page of 1red.com or the app, including a game.
2. Click the round chat button.
3. Describe the issue — the game name helps for slot questions.
4. Wait for an agent's reply.

Using e-mail

E-mail suits requests that need a record: self-exclusion (only from your registered address), closure, data changes, privacy requests and complaints.

Give your account e-mail, what happened and when, and payment details where relevant; never your password or full card number.

Right channel

• A game froze or a bonus did not credit: live chat, with the game or offer name.
• Payments: chat first, e-mail for documents.
• KYC: upload in the account.
• Self-exclusion or closure: e-mail only.
• Complaints: e-mail titled "Complaint".

Self-help

• FAQ: our FAQ.
• Payments: our payments page.
• Sign-up: our registration page.
• Offers: our bonuses page.
• App: our app page.

Complaints

Send a complaint to [email protected] with "Complaint" in the subject, your name, surname, phone, a description and the dates and times. It is acknowledged within 24 hours.

The case is handled in English, escalated internally if necessary, and decided in writing with reasons within 8 weeks; only the account holder may complain.

Fraud warning

1Red never asks for passwords, verification codes or payments to unlock accounts or release money. Report such requests to [email protected].

Gambling support

Self-exclusion for a set period or permanently is arranged by e-mail; Gambling Therapy and Gamblers Anonymous offer independent help. See our responsible gambling page.

Support FAQ